STORE POLICIES

 

 

ESTIMATED WAITING TIMES

Because each item is handmade as per the order, we ask for 2 weeks to complete each order. This allows us to work through our queue of orders, and ensure that all items are made with love.

Once we have completed your order, you will receive a confirmation email enclosing your postage details. 

 

SHIPPING & POSTAGE POLICY 

We process purchases on business days, which are Monday to Friday and exclude public holidays in Queensland.

We will provide you with a tracking number once we have shipped your order to you.

We use Australia Post Services and offer registered and express parcel post options for both domestic and international orders.
 Elektra Design 
are not liable for delays made by Australia Post.

DOMESTIC POST PRICING

 

Registered Parcel Post (2 -5 business days): -

Orders under $70.00 = $7.00 

Orders $80.00 & over = FREE

 

Express Post  (1 - 2 business days): -

Orders under $100.00 = $10.85

Orders $100.00 & over = FREE

 

INTERNATIONAL POST PRICING

International Standard (5 - 10 business days): -

Orders under $200.00 AUD = $20.00 AUD​​

Orders $200.00 AUD & over = FREE

 

International Express (2 - 4 business days): -

Orders  $300.00 AUD & over = FREE

Orders under $300.00 AUD = $35.00 AUD

RETURN & REFUND POLICY 

Due to hygiene reasons, we do not accept returns. Please refer to our size guide before choosing your size, and ensure that you have selected the correct colour and style before proceeding to the checkout.

Please follow our washing and care instructions. Elektra Design does not take any responsibility for garments that are ruined or damaged due to poor care in washing and handling.

Refunds are only accepted if you have received a faulty item. If you have received a faulty item, you can lodge a case for review within the first 14 days of receiving your item via 'Contact Us'. 

 

USE & DISCLOSURE OF YOUR PERSONAL INFORMATION

Your personal information, including your e-mail address, will be used for the following primary purposes:

  1. to process and finalise orders made via the Website;

  2. to ensure the proper functioning of the Website; and

  3. to assist Elektra Design with our marketing, planning, product development and research requirements.

We will not use or disclose (or permit the use or disclosure of) personal information that could be used to identify an individual member in any circumstances except:

  • to ensure the proper functioning of our business and the Website

  • to communicate promotional offers and special events to you;

  • where the law requires us, or authorises us to do so; or

  • where you have given express consent to us for a prescribed purpose.

 

SECURITY

We use the highest strength Secure Sockets Layer (SSL) encryption to transmit your personal and credit card details. This means absolute security and privacy. SSL is a sophisticated method of scrambling data as it travels from your computer to our website servers.

We do not store your credit card details at any time so consumer confidence and satisfaction is assured.

 

 

If you have any questions whatsoever, please don't hesitate to email us via "Contact Us".

CONTACT US

Need to contact us about something? Reach out, we’d be happy to hear from you.

Australia

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ELEKTRA DESIGN

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ABN 85 945 059850